Returns & Refunds Policy

Our Commitment

At Stasa Equipment, we are committed to providing quality products and excellent customer service. If there is an issue with your purchase, we'll work with you to resolve it fairly and promptly in accordance with Australian Consumer Law.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced where goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

Subject to approval, we may accept change of mind returns where:

• The return request is made within 14 days of delivery.
• The item is unused and in its original condition.
• The item is returned in its original packaging.
• Proof of purchase is provided.

Customers are responsible for return shipping costs for approved change of mind returns unless otherwise agreed.

Original shipping charges are generally non-refundable for change of mind returns.

How to Request a Return

Before returning any item, please contact our team.

To assist us, please provide:

• Your order number
• A description of the issue
• Photographs where applicable

Once your request has been assessed, we'll provide return instructions where appropriate.

Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible.

Where appropriate, we'll arrange a repair, replacement or refund in accordance with Australian Consumer Law.

If goods have been damaged during transit, please notify us promptly and include photographs to assist with our assessment.

Assessment & Refunds

We aim to assess return requests promptly once all required information has been received.

Approved refunds are processed to the original payment method. While refunds are generally processed within 2–5 business days of approval, the time for funds to appear in your account will depend on your financial institution.

Items That Cannot Usually Be Returned

Unless required under Australian Consumer Law, we are generally unable to accept returns for:

• Used or installed products
• Electrical components that have been installed or connected
• Special order or non-stock items specifically sourced for a customer
• Products damaged through misuse, incorrect installation, modification or normal wear and tear

Return Address

Stasa Equipment
Operated by Stasa Solution Pty Ltd
ABN: 83 671 238 234

40–42 Garfield Road East
Riverstone NSW 2765
Australia

Contact Us

If you have any questions regarding returns, refunds or warranty claims, our team will be pleased to assist.

Phone: 0404 673 988
Email: sales@stasaequipment.com.au

Last Updated: July 2026