Shipping Policy

Shipping Information

At Stasa Equipment, we aim to process and dispatch orders promptly while keeping our customers informed throughout the delivery process. We work with trusted Australian courier and freight providers to deliver products safely and efficiently across Australia.

Stasa Equipmentis operated by Stasa Solutions Pty Ltd.

Order Processing

Orders are processed during business hours:

• Monday to Friday: 9:00 am – 5:00 pm (AEST)

Orders placed outside these hours, on weekends or public holidays will be processed on the next business day.

Most in-stock orders are dispatched within 1–2 business days. If an item is temporarily unavailable or requires additional processing time, we will contact you promptly with an update.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight and delivery location of your order. All applicable shipping charges are displayed before payment is completed.

Delivery

Delivery timeframes vary depending on your location and the selected freight service.

Once your order has been dispatched, you'll receive a shipping confirmation email containing tracking information where available.

While we work with reliable delivery partners, delivery timeframes are estimates only and may vary due to factors outside our control.

Bulky & Oversized Items

Some products require specialized freight because of their size or weight.

Where additional freight charges apply, we'll contact you before dispatch to confirm the cost.

Delivery Information

Please ensure your delivery details are correct when placing your order.

Additional delivery charges may apply where orders need to be redirected or re-delivered due to incorrect information supplied at checkout.

Damaged or Missing Deliveries

Please inspect your order as soon as it arrives.

If your order is damaged, incomplete or appears to have been lost in transit, contact us promptly with your order number and photographs where appropriate. We'll work with the freight provider to resolve the issue as quickly as possible.

Authority to Leave

Where supported by the selected courier, Authority to Leave may be available. If selected, responsibility for the parcel transfers to the customer once delivery has been completed.

Last Updated: July 2026